Terms & Conditions, Agreements and Technical/Logistical Requirements

Our agreement covers the arrangements made between individuals, schools and organisations (referred to as you) and Alexandra Vaughan of The Crow’s Rest Bakehouse (referred to as us/we) regarding bookings and events both at The Crow’s Rest Bakehouse, Wakfield, or at another location.

For group bookings an agreement includes a copy of our public liability insurance policy, risk assessment and other documents relevant to your activity.

We warrant that we will ensure that any substitute provided by us or anyone employed or engaged by us to assist in carrying out the role is qualified to do this role and has been checked to the relevant standards.

Technical and logistical requirements

Equipment and Insurance

We will be responsible for providing all necessary equipment needed to deliver the activity. If additional equipment is required, for example, appropriate clothing for a particular course, we will advise you in the confirmation email.

We will be responsible for the security and insurance of our own equipment. The Crow’s Rest Bakehouse accepts no responsibility for the safe custody of any personal property belonging to participants at our events.

We will provide a copy of our current public liability insurance policy, and other relevant documents which cover an event, along with an agreement.

Safeguarding

Team Leader, Alexandra Vaughan, subscribes to the Disclosure and Barring Service (DBS) update service which lets applicants keep their DBS certificates up to date online and allows employers to check a certificate online. More details are available on request.

Venue

The Crow’s Rest Bakehouse is our family home. We ask that you respect our privacy and do not pass on our private address details to others without our permission or to arrive at our home without prior arrangement. Thank you for your understanding in this.

Public Transport

If you are coming to The Crow’s Rest Bakehouse by train Sandal & Agbrigg Station is the nearest to us.

Parking

For events held at The Crow’s Rest Bakehouse, Wakefield, there is plenty of on-street parking.

Wheelchair Access

Kindly let us know if you will require wheelchair access to our house, this will allow us to prepare accordingly.

Dietary Requirements

For all events where refreshments are provided, kindly advise us of any dietary requirements in advance.

Publicity

Where possible, we would appreciate seeing all pre and post publicity that refers to our event before its release. This also allows an opportunity for us to share your publicity through our own channels.

Delays, Changes, Cancellations & Refunds

If an event cannot take place for reasons likely to be recognised in an English court of law as beyond the control of either The Crow’s Rest Bakehouse or yourselves, our agreement is deemed to be null and void.

If you, for any other reason, wish to cancel a booking with The Crow’s Rest Bakehouse:

Bookings are made on a first come, first served basis on receipt of full payment. Cancellations or amendments to your booking date can be made up to 14 days before the class starts. No cancellation, date, or course change, can be made after 14 days, although we can accept someone else in your place on the original class date. We run small businesses and hope you understand. There will be an administrative fee of £15 for any changes made. These rules apply equally to gift voucher bookings.

Where you are unable to attend a class due to adverse weather conditions, illness or other personal circumstances our booking and cancellation policy will still apply however at our sole discretion we will offer alternative dates for a replacement class.  We cannot guarantee that alternative dates offered will be for the same day of the week.  

In the unfortunate and unlikely event that a class has to be cancelled we will always try and give you as much notice as we reasonably can and you will be offered the choice of an alternative class or a full refund. We will not be liable for any other costs or expenses that you may incur. If you need to arrange travel or overnight accommodation, we recommend that you seek appropriate insurance.

In the event of difficulties occurring on the way to The Crow’s Rest Bakehouse, which might result in lateness or absence, we would appreciate you letting us know as soon as possible.

In the event of difficulties occurring on our way to bookings at another venue, which might result in lateness or absence, we will do our best to inform you without any delay.

Events arranged will take place whatever the weather unless we decide that the event shall be cancelled.  The decision to cancel the event on the day will be the sole responsibility of The Crow’s Rest Bakehouse.

Refunds on purchased stock (baked goods)

All food products are made following our policies and procedures approved by our local authority and based on the government guidance Safer Food Better Business.

Unfortunately, as we bake freshly for each customer, we can not accept returns.
However, if you are disappointed with any of our items, please do let us know and we will try to find another product for you to try.

General Terms and Conditions

The duly signed agreement (for private group bookings/events) must be returned to The Crow’s Rest Bakehouse 4 weeks prior to the event, or as soon as possible if the booking was confirmed less than 4 weeks before the event. If this agreement is not returned on time, The Crow’s Rest Bakehouse may consider the agreement to be cancelled.

This agreement shall be subject to and constructed according to English Law and the parties agree to accept the exclusive direction of the Courts of England.

You agree to all the terms and conditions that are stated in this agreement including those in all the applicable sub sections and those that arise in any other correspondence.

If you require The Crow’s Rest Bakehouse to supply anything over and above what is specified in this agreement, this must be agreed with us prior to the event and may be subject to additional charges.

You must comply with procedures, regulations and laws in relation to Health and Safety set down by The Crow’s Rest Bakehouse, the local authority and by the Government.

The Crow’s Rest Bakehouse reserves the right for their representatives to require any person to leave the house, garden or other locations and to terminate the event if security matters such as fire or, in the opinion of the representative, the behaviour of those attending warrants such action.

You will take all reasonable steps to protect The Crow’s Rest Bakehouse and keep us indemnified from and against all actions, claims, demands, costs, losses and expenses which may be brought or made against us or incurred by us howsoever arising directly or indirectly out of or in connection with the facilities hereby granted in respect to the following matters:

·    death or personal injury to any person

·    loss of or damage to any property of The Crow’s Rest Bakehouse

·    loss of or damage to any property belonging to you or your group

·    loss of or damage to any property belonging to any other person

·    any other loss or injury which may be incurred or suffered

If you request any alterations or additions to this agreement, they must be confirmed and agreed upon in writing by both parties.